Well where do I start….
Made an order from Adapt after people in my gym recommending it as quality kit after struggling to find rashguards i actually liked and shorts that fit my legs. I’m definitely a less is more when it comes to detail on my clothing and not into crazy logos and patterns.
I went ahead and ordered a long sleeve rashguard & shorts, both arrived super swift even with standard delivery. Upon delivery I realised that the set I had ordered wasn’t what I expected or saw on their website, the colour was a lot darker and just didn’t suit me at all, nor was it what I wanted. The quality of the kit however was next to none, the shorts actually fit and weren’t super short. As a female with rugby legs this has always been an issue for me!
So unfortunately a return was sorted and the kit sent back. (Returns process was also seamless).
A few days passed and I came across an Instagram post with the rashguard I had ordered, I left a comment on the post that it was a shame that the rashguard didn’t look anything like that colour in person, granted probably could have emailed the company but find social media usually actually reaches the company. Never from a place of a hate just from a place of frustration as I really liked the kit minus the colourway.
I was then contacted by a member of their team who apologised that I wasn’t happy with what I received, they then stated they would like to send me a gift and if they could have some feedback. I said that I was happy to give feedback but didn’t expect a gift.
After giving some feedback they explained that unfortunately this particular rash guard and shorts colourway looks different in different lights and on different skin tones and that they had tried to do their best to show this in a variation of photos on their website. They then expressed once again that they’d like to send a gift, I accepted and a gift voucher code was given to me. Not money off with a certain spend, just an amount of money to spend on whatever I wanted. I then went ahead and ordered something different and also spent on top as it really solidified to me that I’m happy to give my money to a company that cares about their consumers, truly cares.
I co-own a company and if anything this experience with Adapt has shown me how truly important looking after your customers are. We already do this as a company but it made me think of how we could go the extra mile above the bog standard because that is what Adapt has done here and it felt good being on the consumer end and I hope it builds them a very successful and reputable business. I will certainly be recommending them for quality products and customer service. Absolute 10/10 guys, Bravo & Thank you!
